Delivery Terms

When we accept your order, we aim to deliver your product (or products) within the timeframe specified below.

In your online shopping, you can request that your products be delivered to the address you prefer.

Some offers and promotions may have different delivery timeframes, this information will be specified in the terms and conditions of each promotion. If you have any questions about your order, contact us. support@dyson.com You can send an e-mail to or call us at 0 850 532 11 44.

Items may sometimes be shipped separately, but in this case you will not be required to pay any additional delivery charges. If you have ordered a product that will be out of stock for more than a week, it will be delivered to you by the method you have chosen after the product is in stock. We will notify you by e-mail after your order has been shipped.

We reserve the right not to deliver the order if we believe that the delivery address is unreliable (for example, if the public postal address or PO Box is shown as the address). If this will affect your order, we will inform you of the situation as soon as possible.

If no one is at the address when the courier calls, a "Not in place" card will be left with instructions on how to make the second delivery at no additional charge. However, additional charges may apply on the third delivery attempt.

As stated in the Distance Sales Agreement: “7.13 The maximum number of products that the Seller can purchase with this Agreement is three (3) products. Except for the Seller and all other sellers authorized by the Seller, no institution, organization or person has the right to sell any product belonging to the Seller. No product purchased by the buyer through this website can be sold to third parties in any way whatsoever, and cannot be offered for sale by any method. Products purchased cannot be used for promotional or other commercial purposes, including but not limited to contests and sweepstakes. In the event that this provision is violated by the Buyer, the Buyer accepts, declares and undertakes to pay to the Seller a price equal to two (2) times the price of the product purchased from the Seller and sold to third parties, as a penal clause. The fact that the penal clause has been paid shall not prejudice the Seller's right to demand compensation for the damages incurred due to the breach of the Contract.

Delivery timeframes: Dyson devices, accessories and spares

Orders coming to our system are delivered to our contracted cargo company within 24 hours on weekdays, on Friday and the next business day on weekends.

The delivery time of the order may vary depending on the location.

Orders coming to our system are delivered to the addresses in the city center within 1-3 working days by our contracted cargo company. (Delivery time may differ in districts.)

You can take advantage of our free delivery campaign for all your orders.

No deliveries are made on weekends and public holidays.

Returns

You have a 14-day period, starting from the day you receive the products, to return your order from the day you receive the products.

When you decide to return the product, the original box and all its contents must be sent undamaged, since the package is undamaged and the accessories and apparatus are complete in the box.

To cancel your order:

• You can call 0 850 532 11 44; or
• support@dyson.com You can send an e-mail to

Exceptions in typical delivery timeframes:

We may not be able to deliver in force majeure situations such as a state of emergency or a natural disaster. You will be contacted.